Privacy Policy

This Privacy Policy outlines how the Company collects, utilizes, stores, and protects personal data in 2026. The document details the strict security measures applied to user information and explains the choices available to players regarding their data rights. Understanding these data protection rules ensures that players can navigate the site safely and maintain full control over their personal files. Register on the official site and play under secure conditions.

General Provisions

The Company operates a highly secure digital network to offer transparent services to players in 2026. Data privacy remains a core corporate duty, ensuring that all collected details are processed strictly in compliance with legal frameworks.

Corporate Specifications

The table below outlines the registered entity details and active licensing data for reference.

ParameterDetails
Corporate OperatorRaw Entertainment B.V.
Company Registration Number157,205
Registered AddressKorporaalweg 10, Curacao, Curaçao
Licensing JurisdictionGovernment of Curaçao
Active License ReferenceOGL/2024/687/0427

Consent and Authorization Rules

When players register an account or access the official website, they grant the Company clear authorization to process and store their personal details. This consent enables the Company to share necessary information with verified payment processors, identity verification firms, and corporate group members strictly to deliver the specific site features requested by the user.

Categories of Collected Data

The Company collects specific groups of information to maintain secure transactions, verify user profiles, and deliver requested site services.

Identity Data

This category comprises the essential personal files required to establish a secure and unique player profile on the site.

  • Legal Name: Required to verify the identity of the player against official database records.
  • Birth Date: Proves age and supports compliance checks to ensure the user is 18 or older.
  • Nationality: Displays the specific country associated with the user profile.
  • Home Address: Establishes the physical place of residence of the player.
  • KYC Documentation: Includes official passport copies, national IDs, and recent utility bills.
  • Contact Information: Comprises mobile phone numbers and email addresses for secure communications.

Technical Data

The server automatically records specific technical parameters during each active visitor session to ensure continuous site stability.

  • IP Address: Collected to monitor site security, prevent fraud, and block unauthorized access.
  • Device Classification: Identifies if the player uses a mobile phone, tablet, or laptop.
  • Browser Specifications: Ensures the site displays correctly on Chrome, Safari, Firefox, or Edge.
  • Location Markers: Identifies regional signals to comply with state-specific online gaming rules.

Public Profile Data

If a player chooses to link a social media profile, the Company may collect basic public parameters.

  • Social Identifiers: Accesses public usernames, profile pictures, and unique network IDs.
  • Shared Information: Records public posts and status updates authorized for external sharing.

Data Collection Methods

The Company gathers customer information through several direct and automated channels to compile a complete profile database in 2026.

  • Direct Submission: Information typed into registration forms, profile settings, and verification fields.
  • Financial Processing: Details compiled during payment transactions and bank card purchases.
  • Communication History: Message records saved during live chat, email, or telephone interactions.
  • System Logging: Automatic tracking of IP addresses, device settings, and session durations.
  • Tracking Technologies: Data collected via functional, preference, and analytical cookies.
  • Third-Party Verification: Compliance records received from authorized credit bureaus and identity check agencies.

If a player does not provide the required data, the Company may refuse account registration, transaction approvals, or customer service.

Purpose of Data Processing

The Company processes personal data strictly under valid legal bases to achieve essential operational, compliance, and security objectives.

  • Profile Administration: Managing unique player accounts, login details, and user settings.
  • Service Delivery: Executing game rounds, running cashier operations, and executing withdrawals.
  • System Maintenance: Repairing page errors, optimization testing, and upgrading website loading speeds.
  • Promo Coordination: Verifying eligibility for ongoing bonuses and tracking loyalty progress.
  • Security Audits: Monitoring system logs to block spam, automated bots, and duplicate accounts.
  • Statutory Compliance: Meeting corporate tax obligations, audit demands, and licensing conditions in 2026.
  • Customer Care: Verifying player identities to answer questions and resolve transaction delays.
  • Identity Verification (KYC): Performing mandatory identity, age, and Know Your Customer (KYC) checks to prevent money laundering and fraud.

Data Retention Policies

To prevent excessive file storage, the Company implements a strict schedule to ensure personal information is deleted once its purpose is fulfilled.

  • Information is reviewed and deleted when the initial collection purpose no longer applies.
  • Active services and support logs are maintained during the lifetime of the player’s account.
  • To ensure compliance with strict international anti-money laundering (AML) and financial reporting regulations, specific transaction and identity records are kept for 10 years following account closure.

Information Security Controls

The security of stored player profiles is maintained through advanced technological safeguards and restricted administrative access protocols.

These security controls include secure encrypted servers (using TLS protocols), strict database firewalls, restricted staff access controls, and mandatory two-factor authentication (2FA). Only authorized personnel with a clear operational need can view personal records, and all team members are bound by strict confidentiality duties.

Marketing Preferences and Opt-Out Options

Players maintain absolute authority over how their contact details are utilized for promotional communications and platform alerts.

With explicit consent, the Company may distribute promotional emails, bonus notifications, and product updates. Users can opt out at any time by contacting customer support or using the unsubscribe link in emails. Mandatory security, payment, and legal notices remain required and cannot be opted out of.

Use of Tracking Cookies

The website places small tracking files within the user’s browser to optimize page layouts, remember settings, and monitor speed in 2026.

  • Essential Files: Required to manage active logins, secure transaction forms, and page loading.
  • Preference Files: Used to remember selected language formats, display styles, and regional settings.
  • Analytics Files: Configured to monitor visitor traffic volumes, scroll behaviors, and error rates.
  • Ad Files: Used to support relevant offers and limit repeated advertisements.
  • Opt-Out Controls: Players can manage cookies through browser settings or the dedicated cookie preference tool on the site.

Legal Privacy Rights of Players

Data protection regulations in 2026 grant players specific rights to manage their personal information stored on the site.

  • Right of Access: Requesting comprehensive copies of all stored identity documents, transaction logs, and profile records.
  • Right to Rectification: Requesting the immediate updating of inaccurate personal data, email addresses, or phone numbers.
  • Right to Erasure: Demanding the permanent erasure of personal files where legally permitted under the right to be forgotten.
  • Right to Restriction: Temporarily suspending specific processing checks while the Company evaluates a data accuracy dispute.
  • Right to Object: Opposing specific data uses, including analytical reporting and direct advertising campaigns.
  • Right to Data Portability: Requesting the transmission of personal profile details in structured digital formats like CSV or JSON.

To use any right, contact the Support Team. The Company may request proof of identity to protect your data and reply within the legal time limit.

International Transfers and Sharing

The Company does not sell or rent customer details to independent marketing firms under any circumstances.

Personal files are disclosed to third parties strictly to ensure operational necessity, licensing audits, and legal compliance. When data is transferred across borders to support global operations, the Company implements Standard Contractual Clauses, access limits, and data encryption to maintain maximum security standards.

  • Statutory Compliance: Disclosing specific records to comply with valid court orders, police investigations, tax audits, or official regulatory requests.
  • Operational Necessity: Providing required files to secure payment processors, data hosting firms, identity check agencies, and technical support teams.
  • Regulatory Supervision: Sharing audit reports and verification files with official gambling commissions to maintain licensing standards in approved markets.
  • Explicit Authorization: Sharing personal details with external partners only after the user selects and approves an opt-in option on the site.

Customer Support and Contacts

The dedicated administrative department remains available to address player inquiries regarding stored personal files and security settings.

All data protection queries, data correction reports, or portability requests should be submitted directly via email to the Support Team. The customer assistance department reviews all submitted requests and provides a formal response typically within 48 hours on business days.